FAQ
Q: When setting up my Seller Profile, do I need to add a store description?
A:Yes! This is a chance to tell a little story about your brand and gives shoppers a chance to learn more about you.
Q: Do I need to include a logo, profile picture and banner image?
A: A logo and banner image are mandatory but adding a profile picture is completely up to you! Adding a profile picture will give your page a more personal feel as shoppers like to see they are buying from YOU, a local. NOTE: The banner image must not contain any text.
Q: Do I need to add a direct link to my store's social accounts?
A: This option is up to you! If you feel your social accounts have content shoppers would like to see, feel free to add them.
Q: How does our app work with your existing Shopify or Etsy Account?
A: There is a sync for Shopify and Etsy, so you can sync your product details directly to Shop a Local. To install this sync, you can create your own private app as per the directions here:
Shopify: https://shopalocal.app/blogs/local-vendor-support/how-to-set-up-shopify-sync-app-for-shop-a-local (or we can install it for you through our Shopify partner portal)
Etsy: https://shopalocal.app/blogs/local-vendor-support/how-to-set-up-etsy-sync-app-for-shopalocal
Q: How do I upload my products if I don't have Shopify or Etsy?
A: Visit: https://shopalocal.app/blogs/local-vendor-support/how-to-add-a-product-to-shopalocal. Note: The Pop-Up Shop Subscription allows for buyers to buy directly from our site.
Q: Do I need to add tags to my products?
A: Yes! Tags will make finding your product easier for shoppers. For example; if you're in Toronto and your product is a Cotton Sweater, you would add the following tags: Toronto, Apparel, Fashion.
Q: Do I need to add images of my product?
A: Yes! Products should include at least one image and must not contain any font.
Q: What if my product comes in multiple sizes and colours?
A: When adding a product, you are able to add multiple variants under "Variant Details".
Q: I've added my products but they aren't live yet?
A: Before your products go live, our team must approve them - don't worry, we're on it! NOTE: Please remember to add a direct link to your product!
Q: What if my product is now on sale? Can I change the price?
A: Yes! Visit: https://shopalocal.app/blogs/local-vendor-support/how-to-list-your-product-on-sale for a step-by-step outline on how to mark down your products. NOTE: If your product goes off sale please remember to update the price.
Q: Which currency should I use for my products?
A: We are Canadian and proud! CAD is the standard currency used on #shopalocal so please make sure to list your products in CAD when adding or syncing products.
Q: Is shipping offered on #Shopalocal?
A: Shipping fees are set by the seller and will vary product to product.
Q: Are returns offered on #Shopalocal?
A: Returns should be handled directly with between the seller and buyer.