All online orders are made-to-order for you! Please allow up to 3-5 business days (Excluding Holidays) for your garment to be made. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
We have a 14-day return policy for Exchanges or Store Credit Only. No Refunds. You have 14 days after receiving your item to request an Exchange or Store Credit.
To be eligible for an Exchange or Store Credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
*ALL SALE ITEMS ARE FINAL SALE*If you are not completely satisfied with your online purchase, please email us at firstname.lastname@example.org to request an exchange/store credit and state the issue, prior to returning the purchased item. You may exchange your unworn/unused purchase by mail within 14 days of your original receipt (excluding sale items).Returned shipping and handling charges are the responsibility of the customer.
Please ensure to include your name, return address, and order details within your return or exchange package.
We also suggest that you hold on to your shipment receipt with the tracking number just in case!In the event of special offers, no price adjustments will be issued for previously purchased merchandise.Shipping Policy
Shipment Processing Time
All orders are made to order and processed within 3-5 Business Days. (Excluding Holidays)
We use Canada Post to ship all of our orders. They do not deliver on weekends or holidays. If we are experiencing a high amount of orders and your order will be delayed, we will contact you via email.
Shipping rates and delivery estimates:
Most items are shipped using Canada Post Untracked Standard Shipping. Orders that are tracked will be provided a tracking number via email once it has shipped.
The following delivery times are estimates, based on the average of our past recent orders:
• Canada (6-10 Business Days)
• USA (10-15 Business Days)
Customs, duties, and taxes
PALS Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
PALS Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
In 2020, we set out to create a brand built around the community and the modern adventurer. PALS Apparel is a small business that enjoys the adventures of life and loves supporting other local businesses across Canada. As part of our plan to give back to the community, we partner with local artists to design some of our apparel.
Our Canadian made apparel is designed at home in Langley and printed locally in Victoria using a durable printing method. All of our products are tested for comfort & durability by ourselves.