We want you to love your Sadelmager piece. They are made in small editions to ensure the finest quality. If you are not completely satisfied, you can return it to us for an exchange, store credit or refund within 30 days of purchase for in store purchase or 45 days for online purchase to account for time for shipping.
Clearance, prototype and customized pieces are not entitled to exchange. All items must be returned unused. If an item is sent back and is damaged in any way, we reserve the right not to refund the return. All exchanges must be sent back within 45 days of the original ship date for an exchange or store credit. We promise to exchange the item or refund in full, minus shipping costs, and 10% restocking fee (to help offset administrative and production costs).
We do not refund original or return shipping costs. In the case of customs, purchaser is responsible for customs. We do not include this cost in shipping. When returning an item, we recommend you insure the item and/or use a tracking number. We are not responsible for missing packages. We will process your exchange or refund within 10 business days after we receive the item. We will notify you by email when the exchange or refund is processed.
I desire to create something which inspires you. Inspires you to see the extraordinary in the everyday, to appreciate the small things, to see new details that bring you awe and to see the beauty of art in everything.