At Bless and Soul, we are committed to processing all orders as quickly as possible. Due to the fact that all items are handmade, please allow up to 2-5 business days for items to be shipped. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with a tracking number and a link to the shipping carrier’s website.
Shipping calculated at checkout based on location. All Canada shipping is fulfilled through Canada Post on our end.
Free shipping on orders CAD $99 or more.
We use Canada Post Expedited Parcel on all shipments within Canada (includes tracking and delivery confirmation)
- Processing time: 2-5 business days
- Shipping time: approximately 2-8 business days
Please allow extra time for shipping due to COVID.
Bless and Soul is not responsible for lost or stolen packages.
Please ensure you double-check your shipping address before placing your order as Bless and Soul is not responsible for undelivered packages due to incorrect address information.
Returns are accepted within 7 days from the receipt date if your online purchase does not meet your expectations.
1. Email us at email@example.com with your: order number, the returned item, and reasons for return.
2. We’ll provide a simple Return Form which will need to be printed and filled out.
3. You have 5 business days from the day you get your Return Form to postmark the package back to us. The Return Form must be mailed in with the return package so we can properly identify your order. Unfortunately, if there is no form accompanying the returned item, the package will be mailed back to the sender.
The item(s) will be thoroughly inspected and if they are in returnable condition, a refund (less any original shipping charge) will be issued back in the original payment. We reserve the right to deny refunds for any returned item(s) that do not meet the requirements of our return policy. Give us 7-14 business days to process returns once the package is received!
At this time prepaid return labels are not available. The original shipping charges are non-refundable, and shipping charges for any returns are the customer’s responsibility using a carrier of their choice.
We are not liable for packages that get lost in transit so we highly recommend using a shipping service that is insured and can be trackable, as there is no guarantee that we will have received your package without this.
For any refused deliveries, any initial and re-shipping costs will be at the customer's expense.
We are unable to process exchanges at this time. If you’d like to exchange an item, please return the original item(s) for a refund and then place a new order. Expired promo codes will not be accepted. Shipping charges for any returns are the customer’s responsibility. To return an item, please see under the section “Returns” for instructions.
If you have any questions, please don’t hesitate to contact us at firstname.lastname@example.org.
Bless and Soul is on a mission to spread love and light by giving back, serving others and practicing unconditional self-love. If you feel called to start a more intentional, soulful life; I hope that my jewelry brings you positive energy, good luck and joy in your spiritual journey. And it would be my honor to share in that journey with you.